Sales FAQs
Payment & Refund
- Why was I charged more than the price stated on the website?
- How to pay for the product with my bank card/credit card?
- Why was I charged twice for one order?
- When can I get my money back after the refund request is approved?
- More about Payment & Refund >>
Registration
- I have paid for the program, but why is it still showing as unregistered?
- How to upgrade my program and get a new registration code for the free upgrade?
- What I intended to purchase is Product A, but I was sent a registration e-mail for Product B?
- What shall I do if the registration code is invalid?
- More about Registration >>
Pre-sale Inquiry
- Is there anyway I can evaluate before purchasing?
- What is your License Policy?
- Do you provide technical support for trial users?
- Can I order a CD and how long can I get it?
- More about Pre-sale Inquiry >>
Other Sales FAQ
