Customer survey

1.*How did you know about this program?
  • Search engine
  • Download website
  • Forum
  • Friends or family
  • Others.
2.*Which kind of customer service do you prefer when having problems with online purchase?
  • Self-service, such as FAQ, Help Manual.
  • Send e-mail to technical support.
  • Telephony support.
  • Live chat like MSN.
  • Technical support from the vendor’s online form.
3.*What dissatisfaction do you think of our products
  • It supports less audio & video formats than I expect.Please tell us what formats you require.
  • It supports less portable devices than I expect.What devices you want to support?
  • The output file is too poor to view.
  • It converts much slower than the competitor’s products.
  • It always crashes during the conversion.
  • The UI is not user-friendly and attractive enough.
  • It lacks of some features I expect. Please tell us what features you expect?
4.*Which edit features do you mostly use?
  • Crop, which allows users to adjust the screen size and aspect ratio for the output file.
  • Adjust effect, which allows users to set contrast, brightness, Saturation and add some other special effects on the output file.
  • Watermark, which allows users to add watermark for the DVD or video files as output.
  • Subtitle, which allows users to add plug-in subtitles for the MKV files.
  • Trim or clip, which allows users to cut the segments out of the source DVD or video files.
  • Your product doesn’t provide the edit features I need. Please tell us what edit features you really need.
5.*Which portable device do you own now?
  • iPhone
  • iPod
  • PSP
  • Blackberry
  • Zune
  • If yours are not listed above, please write it down here.
6.*We are going to optimize the subtitle function for both DVD and video products in next version. What do you expect most?
  • Support more subtitle formats for the video files, such as ssa、mks、smi、sub and so on. You can tell us more about the subtitle format you need.
  • Support adding plug-in subtitles for more video files. Please tell us more about the video formats you want.
  • Support editing the subtitles of DVD files as well, such as adjusting the size, location and color and so on.
  • Editing the subtitles at customized frames, which means you can set some particular points in the video, then edit the subtitles at these frames.
  • Please tell us other features you need.
7.*What do you think about the price of our products?
  • Competitive but can be increased by 5%
  • Acceptable
  • A little expensive but worth it
  • Too expensive and should be to down to 90%
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